In order to admit you into the hospital, we will need some personal information. You can register yourself at the main patient admission office or authorise someone else in writing to do it for you. Admission is located in the administrative building, close to the information desk. It is open Mondays and Tuesdays from 7:30 am – 4:00 pm, Wednesdays and Thursdays from 7:30 am – 3:30 pm and Fridays from 7:30 am – 3:00 pm. If you come outside office hours, for example, on a weekend or public holiday, please contact your station directly.
We take your suggestions and complaints very seriously. You have the possibility to express your criticism or your praise in the quality management and clinical risk management department. If you want to personally speak with us, you can find us on the ground floor (Room 1.68) of the Operative Centre I (OZI). You can also call us at +49 201 7 23 8 53 99 or write to us at: Universitätsklinikum Essen, Qualitätsmanagement und klinisches Risikomanagement, Hufelandstraße 55, 45147 Essen, Germany.
So that you and your fellow patients are able to rest in peace, daily visiting hours end at 8:30 pm, however, there are some exceptions. Please understand that the number of visitors per room is limited to only three people at a time.
Flowers bring color, freshness and friendliness to your room. For space reasons, however, and out of consideration for your fellow patients, we recommend you bring cut flowers in consultation with the nursing staff. For patients with an increased susceptibility to infections, we ask to not bring flowers into the room.
A cafeteria is located at the entrance of the Operativen Zentrums II (Operative Centre). It is a popular meeting point and provides patients and visitors a break from everyday clinical life. On warm days, you can sit out on the terrace. The cafeteria is open Monday to Friday from 7:00 am – 7:00 pm and on Saturdays, Sundays and public holidays from 9:00 am – 6:00 pm. Breakfast is served as well as hot and cold dishes, salads, vegetarian food and cakes. We also offer a variety of drinks.
Checklist for Your Hospital Stay
Which everyday necessities does a patient need during his hospitalisation? What documents are important? What personal things should be left at home? Our checklist will help you with these – and more – questions.
When admitting an in-patient or a patient for a day-care treatment at the University Hospital, we will need some of your personal information. This is entered into our central computer system, so that everything is readily available when you begin your treatment.
All information about you and your health is under medical confidentiality and coincide with the German Data Protection Act. Only the doctors and nurses who are involved in your treatment have access to your personal data.
Do you have difficulties with communicating in German? The employees of the University Hospital are happy to help. They are able to speak familiar languages such as English, Spanish, French and Italian, to very rare languages such as Fullani, which is spoken in West Africa, or Malayalam from India. Even some of our employees know sign language. Please mention your needs to the nursing staff on your ward.
When your treatment is completed according to your doctor, he or she will talk to you about the arrangements for your discharge. Do not forget to take your personal belongings with you on the day of your discharge. Please also remember to pick up any valuable items you may have left at the station.
You have a choice of three different menus daily. We take your personal and religious diets into account and offer you alternatives. Do you have food intolerances or need to comply with a special diet? If so, we will prepare your meals in consultation with the attending physician.
Television and Radio
So that you feel comfortable during your stay with us, we provide a telephone, TV, radio, etc. in every room. Radios are mounted on the media bar on the side table.
For 3.90 eur/day, you have access to the following:
- A telephone flat rate to all German land lines and mobile networks (excluding special numbers)
- More than 20 public and private television channels
- Several Sky TV channels, including “Sky Bundesliga”
- Selected radio stations
- Internet access (with an existing integration with the TV)
For mobile devices, such as iPads, a wireless network is available for an extra 2.50 eur/day.
In order to watch television and listen to the radio, you will need a smart card which can be bought at the ticket issuing machines in the entrance area. You can obtain the card for a 4 euro deposit that you get back later. At the adjacent pay machine, you can fill your phone account with 5, 10 and 20 euro bills. Information on how to operate these devices are lying on the table. So that you and your neighbor can watch TV and/or listen to the radio undisturbed, you are able to use headphones. They are equipped with a conventional connector. Headphones can be purchased from vending machines in the hospital.
The volunteers of the ecumenical hospital assistance are available for telephone calls and errand running. They visit the stations twice a week. The volunteers are available via telephone at +49 201 433 26 26.
The University Hospital Essen has two parking garages. The entrance of the parking garage at the Hufelandstraße is located next to the main entrance of the University Hospital. The second parking garage is located on the Virchowstraße. Both are available every day around the clock.
Smoking is strictly forbidden in every building.
The restaurant of the University Hospital Essen is open to all visitors Monday to Friday non-stop from 6:30 am – 4:00 pm and on Saturdays from 7:45 am – 4:00 pm. The team is available for you on Sundays and public holidays from 11:30 am – 4:30 pm. The restaurant is located on the upper floor of the kitchen building. In addition to a rich breakfast buffet, various cakes, snacks, salads and a wide range of drinks are offered. At noon, there are up to five main dishes to choose from, including one vegetarian.
You can reach the Protestant chaplain weekdays via telephone at +49 201 433 26, +49 201 433 16 or +49 201 433 26 70. The Catholic priest can be reached during the week at +49 201 433 27 26. Please contact your nurse for spiritual guidance on the weekends and public holidays. At your request, a spiritual counselor can come to the station to visit you. Even if you are a not a member of the Christian faith, counselors can always be found to provide guidance. The Islamic chaplains can be reached via the nurses or directly by phone at +49 176 40 09 10 79. The volunteers come from different countries and are able to communicate in different languages: German, Turkish, Arabic, Albanian, Italian, Kurdish and English. The Muslim prayer room is open to our patients on Fridays from 6:00 am – 10:00 pm.
In addition to the medical and nursing aspect, social services is an essential part of patient care. We accompany and support you in all questions that arise about your illness or treatment and about what affects your life sustainably. In addition, we complement our consulting services to outpatient and holistic treatment services at the WTZ.
An acute or chronic disease or disability also brings with it a special psychological stress with possible personal, professional or social impact on you and your family. We, therefore, support you in the context of psychosocial counseling, for example by offering comforting talks about disease management and working with you to find solutions and help. Here, all talks are held in a confidential environment.
In order for us to ensure medical treatment and nursing care after you leave the hospital, a structured discharge management is essential. Taking your individual wishes in close coordination with the entire treatment team into account, we jointly identify tailor-made assistance measures to ensure a sustainable and adequate care for the period after hospitalisation.
The office hours are weekdays between 8:30 – 9:30 am and by appointment. You can first contact the station staff. You also have the possibility to personally get in touch with us at +49 201 433 37 26.
If desired, you can take advantage of optional services. These include the personal treatment by our chief physician, accommodation in a double or single bed room and/or accommodations for an accompanying person. Please make your request for optional services in writing on the day of your arrival either at the admission office or at your local station if you are admitted there.
Please note: the levels of comfort may vary in different hospitals, for example, having a separate toilet and shower, safe, balcony or terrace.
Valuables and Formalities
Valuables can be stored in a safe deposit box at the central patient admission area for the duration of your hospital stay. In addition, you have the option to leave valuables with the station staff.
You should only carry cash in small amounts.
Please, do not forget to take your personal belongings on the day of your discharge.
Per bed, the rooms are equipped with one table, personal wardrobe, staff call system with integrated light, telephone and radio. The operating instructions for the TV and radio can be found in the drawer on the side table.
You should only carry cash in small amounts. Your valuables can be deposited with the ward staff. If you share a room with one or more patients, we ask that you please try to be considerate of one another.